Lee hasn't called Telstra since I've moved in. It's just too upsetting dealing with people who seem to go out of their way to be unhelpful.
She called because I was out and the internet had gone out again.
8.13-8.41pm the call took. Apparently all she had to do was remove the email address from the modem page - and add it back in again.
How nice the script seems to have changed.